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General conditions
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General terms and conditions for the use of the portal 




The following provisions govern the relationship between the user (hereinafter referred to as "you") and CampGo GmbH, Birlenbacher Straße 18 in 57078 Siegen, Germany (hereinafter referred to as "we").  


By using our platform, you confirm that you have read and understood these General Terms and Conditions (hereinafter referred to as the "Terms and Conditions"). Unless otherwise agreed, the inclusion of the user's own terms and conditions is contrary to these terms and conditions.  


1 Legal relationship between the user and CampGo GmbH or the service provider 


1.1 Agreement for Intermediary Services


Unless stated otherwise, we act as an agent for the campsite or provider for the rental of accommodation, packages, package holidays and insurances (hereinafter referred to as "services") offered on our portal. These general terms and conditions apply exclusively to the mediation agreement concluded between you and us. Our obligations are limited to the mediation service. We have only indicated the status of travel agency unless otherwise stated. We do not organise our own journeys within the meaning of §§ 651a ff. of the German Civil Code (BGB) and do not offer any other services unless indicated otherwise. The proper performance of the services provided as such shall not form part of the contractual obligations. Exceptions to this are only possible to the extent provided for in Section 5.


If it is possible to specify special wishes during the booking process, these are always without obligation. We will pass these on to the service provider, but cannot guarantee that these wishes will be met.


1.2 Main contract


The contract relating to the main service (travel contract, transport contract, hire contract, insurance contract) is concluded between you and the provider (tour operator, camping site, insurer, car hire provider, accommodation; hereinafter referred to as "service provider"). The message sent by us after the booking request is only a summary and confirmation of receipt of the binding booking request. The contractual relationship relating to the main service is governed by the General Terms and Conditions (also: Conditions of Carriage / Insurance Conditions), which we will bring to your attention during the booking process. Please read these General Terms and Conditions carefully as they contain contract-relevant information (e.g. terms of payment, rebooking, cancellation, liability arrangements, etc.). 


2 General terms and conditions for the purchase of travel services 


2.1 Verification and correction of booking data 


Please check that all details are correct before completing the booking. Requests for changes may result in significant additional costs to the service provider (section 2.5 - General terms and conditions for rebooking and cancellation). 


Immediately check the details in the booking confirmation for correctness and completeness and inform us immediately, but no later than 24 hours after booking, of any deviations from the desired booking. 


2.2 Travel price


We would point out that certain additional taxes that may be levied by local authorities, such as tourist tax, must be paid locally. These additional taxes, if any, are not included in the price. 


With the exception of a booking that includes extra services, the prices quoted only include overnight stay/accommodation.


Prices are exclusive:

- Paid activities offered by the campsite;

- Additional services offered by the campsite;

- Travel to and from the campsite;

- Food and drinks;

- Expenses of a personal nature.


 Booking fees will be indicated in the summary. Once a booking is completed, any promotional codes will no longer be accepted.


2.3 Collection of the travel sum 


The payment is processed by us on behalf of the service provider. 


The payment terms (in particular the payment periods) are based on the general terms and conditions of the respective service provider. Depending on the chosen means of payment, fees may be charged for the payment, which we will indicate at the time of booking. 


The accepted method of payment will be shown to you during the booking process. If you choose to pay by credit card, SEPA direct debit or direct debit, you authorise us to collect the price due, for the service provider, from your bank account / credit card.


In the event that we are unable to make a direct debit / credit card payment (SEPA), in particular following an objection and insufficient cover, you irrevocably authorise your bank / credit card institution to inform us or a service company engaged by us of your current address without delay. Any costs incurred (return payments and address requests) in connection with unpaid payments shall be borne by the principal booker. This does not apply if you are not responsible for the payment not made. 


Payment via our payment provider Stripe


(a) Credit card processing shall be carried out via the payment service provider Stripe, 8th St STE 100, San Francisco, CA 94110-2043, USA, to which the order information including name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number shall be provided. The transfer of data takes place exclusively for the purpose of payment processing with the payment service provider Stripe Ltd. Further information on Stripe's data protection can be found under the URL Credit card data is not stored on our website.


2.4 Right of revocation


We expressly draw your attention to the fact that the provision of travel services in accordance with § 312b, paragraph 2, point 5 BGB is not subject to the Distance Selling Act. This means that you are not entitled to revocation and return. In accordance with § 312 b para. 6 BGB, the right of revocation does not apply to tourist rental and package tours after the booking confirmation.


Changing the booked service (in particular rebooking, name change and cancellation) is only possible by cancelling and booking a new service. 


This can only be deviated from if the service provider in question expressly states this in its contractual terms and conditions. The costs for changing the service result from the contractual terms and conditions of the respective service provider and its general terms and conditions. 


CampGo does not charge a separate cancellation or rebooking fee. 


3 Special regulations for booking accommodation


3.1 Reservation confirmation and documents


The booking confirmation is displayed on the screen immediately after completion of the booking and can be printed out immediately. As a rule, you will also receive an electronic booking confirmation by e-mail. Special requests which go beyond the content of our Internet description are only non-binding customer requests, unless they are expressly recognised as a binding travel service. 


We reserve the right to cancel the booking within 72 hours of booking confirmation if it appears that the holiday booked is not available. In this case we will inform you and offer you an equivalent holiday. If this offer is rejected, the booking will be cancelled free of charge and the sums paid will be refunded in full.


Depending on the service provider, other documents may be sent by post or e-mail. If this is not the case, please use CampGo's reservation or confirmation number for check-in at the campsite / holiday park. 


You will be informed of the details of cancellation and modification options (deadlines, fees, etc.) at the time of booking and on confirmation of your booking. Changes to the booking and/or cancellation through us are only possible in accordance with the service provider's general terms and conditions and can only be made in writing / electronically or by telephone. 


3.2 Cancellation conditions


The cancellation policy is only valid if you have booked accommodation directly offered by CampGo. If you have booked accommodation from one of our tour operator partners, the conditions of the tour operator apply. These will be shown to you in the booking process.


CampGo Cancellation policy



Up to the 60nd calendar day before the day of departure the deposit will be retained


25% of the travel sum between the 59nd and 30th calendar day before the day of departure


From the 29th to the 15th calendar day before the day of departure 50% of the travel sum


From the 14th to the 8th calendar day before the day of departure 75% of the travel sum


From the 7th calendar day to the day of departure 100% of the travel sum


On the day of departure or later the full travel sum.


3.3 Complaints


We have published and compiled the information we provide with the greatest care. The campsite classification displayed by us corresponds to the information provided by the campsite / tour operator. Your reservation is based on the description of the campsite provided by our partners. 


Any complaint with regard to the non-performance or poor performance of the rental contract must be reported immediately by the customer to the campsite reception or the service provider (tour operator).  On your return, you may submit your complaint in writing to the provider within fifteen (15) days of the end of your stay (date of postmark). After this period has elapsed and/or if the campsite or service provider has not been directly informed by the customer on site, no complaint will be considered. CampGo is available as a mediator.


4 Passport, visa, currency and health regulations 


You are responsible for compliance with passport, visa, currency, toll, customs and/or health regulations in the country of destination. We therefore advise you to inform the competent authorities (consulates, embassies, etc.) as early as possible. This also applies to countries through which you will pass during your journey.


5 Liability and limitation periods 


We have selected all the information on our website with the greatest care. We also publish information we have received from third parties. An investigation into the correctness and topicality of this information does not take place. 


Our liability for damages from the mediation agreement is excluded, insofar as the damages are based on slight negligence. This does not apply if there is a breach of an obligation which is essential for the proper execution of the agreement and/or on the compliance on which the user can rely and/or which is essential for the achievement of the purpose of the agreement and/or whose breach endangers the achievement of the purpose of the agreement (the so-called cardinal obligation). Insofar as we are liable on the merits, the compensation claim shall be limited to the foreseeable damage typical for the contract (value of the service mediated). 


Contrary to § 195 BGB, all claims against us shall be time-barred within one year. Claims for damages resulting from injury to life, body and health shall remain unaffected by this. 


The above limitations of liability and the shortening of the limitation period (VIII. clause 1.-3.) do not apply in the event of damage to life, body or health, in the event of gross negligence or intent on the part of our employees or legal representatives, nor in the event of civil liability, irrespective of fault.


6 Data protection 


CampGo GmbH is responsible according to the German Federal Data Protection Act for the processing of your data necessary for the execution of this agreement. 


The transfer, transmission and storage of data only take place within the framework of contractual agreements.


As a precautionary measure, we would like to point out that you have the right to prohibit the processing or use of your data within the scope of this contract for advertising purposes or market or opinion research purposes in the future by objecting to the use of your electronic mail address (e-mail address).


We use the data provided by you to provide the services you have instructed us to provide (e.g. booking travel or insurance). 


Your data will be passed on to our partners involved in the performance of the contract to the extent necessary for the contribution to the services we are required to provide. In order to process payments, we pass on your payment data to a payment service provider (Stripe Inc.).


Separate data protection information, which explains which personal data we or third parties may collect solely on the basis of your visit to this website and to what extent and how this information is used, can be found at


7 Security provisions in respect of payments 


We offer secure and modern procedures for processing payments by credit card, for example. In doing so, we ensure that the collection, storage and use of data is in accordance with the Federal Data Protection Act (Privacy Policy). 


We will never ask you to send us your full credit card details by e-mail, fax, post or any other unencrypted connection. Should you receive such a request, please ignore it and inform us immediately via the contact form. We will not be liable for any damages resulting from the unsolicited transmission of credit card details. 


8 Final provisions 


In the event of a breach of the terms of use or a well-founded suspicion of a breach, in particular in the event of suspicion of data misuse or criminal behaviour, we are entitled at any time to exclude you from using this website and/or the services (the so-called virtual house ban). 


All claims arising from the existing mediation agreement with us are subject to German law. This shall not apply to the extent that this choice of law would have the effect of depriving a consumer of the protection afforded to him by the legal provisions of the country in which he has his habitual residence, which cannot be derogated from by contract pursuant to Article 6(1) of the Regulation of the European Parliament on the law applicable to contractual obligations (Rome I). 


You hereby consent to the jurisdiction of the German courts for disputes arising out of or in connection with the use of this website. The competent court for property disputes arising from this contract is Wenden, if you are a trader and the contract is part of the operation of your commercial activities, if you are a legal person under public law or a special fund under public law or if you do not have a general place of jurisdiction in the Federal Republic of Germany and if there is no exclusive place of jurisdiction. This also applies if your domicile or permanent residence is not known at the time the action is brought. 


If one of the provisions in this manual is found to be invalid or unenforceable, this does not affect the other provisions. The ineffectiveness (individual arrangements) of the mediation contract does not lead to the ineffectiveness of the mediation contract. The ineffectiveness (individual arrangements) of the mediation contract shall not lead to the ineffectiveness of the mediation contract. 


These general terms and conditions may be amended at any time and without prior notice, assuming that these amendments do not apply to bookings made before this date.


9 European online dispute resolution platform


According to Regulation (EU) No 524/2013 on online dispute resolution in consumer matters, from 9 January 2016, disputes between consumers and businesses relating to online sales or service contracts must be settled through an online platform. This platform will be set up by the European Commission and made available through the "Your Europe" portal . 


Pursuant to § 36 VSBG, we would point out that we are not participating in a dispute settlement procedure before a consumer arbitration board.


CampGo GmbH, Birlenbacher Strße 18, 57078 Siegen


Tel.: +49 (0) 271 400 399 60






Administrators: Martin Tillmanns, Ivar Mensink


Register-oriented: Siegen


Registration number: HRB 13003


Ust. - ID No: DE308506454


Situation: October 2021

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