How can I make a booking?
Well, it's very simple!
First select the accommodation you like on the page of the campsite you have chosen. If you click on the "Price & Availability" button, you will see a price table where you can select your preferred / previously selected arrival date. Here you will also see all additional costs. When everything is the way you want it, click on the "Book Now" button, which will take you to our booking form. After you have entered the details of the person registering for the trip, you can enter the other participants (adults and children). You often have the option of adding extras such as bed linen or a dog. Now you check your entries, the date and the service. If everything is OK, click on the "Order with payment obligation" button and your booking is complete and the anticipation can begin.
How can I pay for my holiday?
We offer you several ways to pay for your booked holiday. We accept credit card payments, payment by instant bank transfer and payment by invoice.
If you book your holiday within 42 days of arrival, the full amount is due immediately. Otherwise, you only pay the deposit.
If your arrival is within the next 30 days, we kindly ask you to pay the amount due within 24 hours. You can also send a payment confirmation* with your booking number to email@example.com. If we do not receive your payment in time, we will unfortunately have to cancel your booking!
Right of withdrawal?
The 14-day right of cancellation does not apply to all CampGo services. Services related to accommodation to be provided on a specific date or during a specific period are excluded from the right of withdrawal.
We give you 24 hours after booking to cancel free of charge(2). After that, our general terms and conditions come into force.
Camping in times of COVID 19!
Camping is one of the safest ways to enjoy your holiday in the times of Corona. The campsites are generally spacious and you will love the nature. In the rented accommodation you can prepare your own food, so you don't have to go to a restaurant. However, you should bear in mind that there may be some restrictions at the campsite. Every effort is made to facilitate social distancing. When fewer people are allowed in the swimming pool, the occupancy is lower than normal and the tables in the restaurant are further apart. You can be sure that the campsite will do its utmost to ensure that any restrictions on its guests are implemented in a way that causes as little inconvenience as possible. And above all: a SAFE holiday!
Which general terms and conditions apply to my booking?
CampGo.com offers accommodation from various providers. This can be the campsite itself or a tour operator. During the booking process we will clearly indicate which General Terms and Conditions / Cancellation Policy apply to your booking and also send them to you by email after booking. Of course, our staff is always available if you have any questions.
Will my booking be confirmed immediately?
After your booking, you will receive an email from us confirming that we have received your reservation correctly. We have direct connections with most of our partners, so we always have up-to-date prices and availability. There are a number of manual processes that we have to go through after your reservation. For example, most suppliers and campsites do not accept bookings from under 18s. We check this manually. We have also included a number of partners with large campsites with whom we do not have a direct relationship and who prefer to check availability before sending you a final confirmation.
As soon as you receive the definite confirmation with the invoice, your booking is officially confirmed and the anticipation can begin!
What inventory is available in my rental property?
In most accommodations, e.g. with kitchen, you will find a standard inventory. This includes cutlery, glasses, plates, pans, etc. Duvets, pillows and sheets. There are differences between the Netherlands, Belgium and other countries. A cheese cutter, for example, is not standard in Southern Europe. We try to give as much information as possible about the inventory on our website. For example, if there is a TV or air conditioning in the accommodation, you will find this in the description and features.
Does the accommodation I have booked look exactly like it does on the website?
Yes, in terms of the rough appearance and facilities we mention on our website. However, often pictures are used that were taken on other campsites by the provider than the one you want to book. Therefore, the accommodation photos should always be considered as "examples", as the actual accommodation may differ depending on the country, region or campsite.
Why do I have to make a payment at the campsite?
Many campsites require you to pay a deposit on arrival (unless otherwise stated in the booking process) for the rental accommodation. In most cases this can be paid in cash, by credit card or by cheque. The deposit will usually be returned to you on departure or within 14 days of departure if the accommodation has been left in good order. If this is not the case, the campsite may use part or all of the deposit to repair the damage. However, we have no control over this.
What extras can I book?
When booking accommodation, we offer you the option of booking extras or additional options such as bed linen, pets or a baby kit. These can be different for each campsite and provider and depend on the availability and facilities of the campsite. Additional options / extras not listed can be requested under "Notes and wishes" in the booking process, but this does not release you from possible costs in the event of cancellation!
Are bed linen, towels and the like provided?
Hand linen, dishes and bed linen (towels) are only included if we explicitly mention this. If this is not the case, you must bring your own. In many cases we offer you the possibility to rent towels, bed linen etc. for the duration of your stay during the booking process.
Can I book any extras after booking?
Yes, depending on the availability and the provider, this is usually possible 7 to 10 days before arrival. However, as we always have to ask for this directly and have it confirmed, a confirmation or cancellation can take 1-2 days.
We therefore recommend that extras / additional options are always booked directly at the time of booking!
In addition to the deposit already mentioned, some campsites charge a cleaning fee (unless otherwise stated in the booking process), which averages between 50 and 100 euros per accommodation. Of course, there are also accommodations that have to be left broom-clean and where there are no further costs for the final cleaning. At most campsites, a tourist tax, cotax or bed tax must also be paid on site. Depending on the destination, there are differences as to the age (children/young people or adults) and the duration of the trip (e.g. 7, 10 or total duration) for which this fee is payable.
Changes, cancellations and amendments?
In contrast to the hotel industry, many things are still done manually in the camping market. That is why we explicitly ask you to submit all changes, cancellations and rebooking requests exclusively in writing at firstname.lastname@example.org.
We will correct typing errors and names of participants free of charge. We will also add further participants at no extra cost to you, provided that the booked accommodation allows it. Please note that there may be additional costs (such as tourist tax or 6th/7th person) for some types of accommodation.
What to do if you have a complaint?
We will do everything we can to make sure you have an unforgettable holiday. In the unlikely event that you have a complaint, we ask that you first raise it at the campsite reception or with the tour operator or their local representative. <Unfortunately, we cannot deal with complaints about the campsite or accommodation that are not made on the spot. For complaints about our partners' accommodation, you can also address them to CampGo.
We will then forward them to our partners and together we will try to find a good solution for you!
If you have a complaint about our service, you can of course contact us directly! Just fill out the contact form on our website or send us an email at email@example.com
How to reach CampGo.com?
The best way to reach us is at firstname.lastname@example.org, but of course you can also call us on +49 (0) 271 400 399 60. Please note that we are available by phone Mon-Fri from 09:00 to 16:00.
*For bank transfers, we accept a bank transfer slip stamped by the bank or a bank statement with the note "executed"(not received).